myEYEapp, and myEYEapp.net (THE APP) is provided by Neovix, Inc., a Nevada USA corporation.
We are committed to protecting and respecting your privacy.
1. SCOPE OF POLICY
1.1.1. The mobile application software (the “App”) (available on a number of different App platforms, once you have downloaded and installed the App onto your mobile telephone or handheld device (“Device”); and
1.1.3. This policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
2. INFORMATION WE MAY COLLECT FROM YOU
2.1. We may collect and process the following data about you:
2.2. Information you give us (“Submitted Information”): You may give us information about you by filling in forms on the relevant App Site and the Site, or by corresponding with us (for example, by e-mail). This includes:
2.2.1. information you provide when you download or register an App, subscribe to the Service or Site, and when you report a problem with an App, or the Service, or the Site. The information you give us may include your name, date of birth, e-mail address and phone number, the Device’s phone number, username, password and other registration information; and
2.2.2. health information you provide (collectively, the “Health Data”).
2.3. Information We collect about you and your Device.
2.3.1. Each time you visit the Site or use the App We may automatically collect the following information:
22.214.171.124. technical information, including the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, and time zone setting (“Device Information”);
126.96.36.199. health information stored on your Device which you have explicitly consented to sharing by adding it to the App, and the provision of that data including the device used to collect that data, time, date (“Content Information”); and
188.8.131.52.1. details of your use of the App or your visits to the Site and the resources that you access (“Log Information”).
184.108.40.206.2. If you contact us, We may keep a record of that correspondence.
4. USES MADE OF THE INFORMATION
4.1. We use information held about you in the following ways:
4.1.1. Submitted Information: We will use information which you submit as part of registering to use the App and the Service in order to manage your account, to provide technical support, to answer queries you might raise regarding the Site or the Service and for our own internal administrative purposes (and, in respect of the Service, to help us to verify your identity where appropriate by cross-checking the records kept at the relevant GP Practice).
4.1.2. We will use any Health Data you submit through the App only for the purposes of storing that information and to make it available to you or (with your consent) your nominated health professional as you may request from time to time.
4.2. Device information: We will use this information to ensure that The App presents the correct version and data for your Device.
4.3. Content Information: health information submitted through the App only for the purposes of storing that information and to make it available to you or (with your consent) your nominated health practitioner as you may request from time to time.
4.4. Log information: this is stored for security and audit purposes and to ensure that We are able to support your use of Patient Access.
4.5. We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
5. DISCLOSURE OF YOUR INFORMATION
5.1. We will not provide your Submitted Information to any third party for any commercial purposes. We may disclose your personal information:
5.1.1. If We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
6. HOW AND WHERE WE STORE YOUR PERSONAL DATA
6.1. The Health Data that We collect from you and data you submit when registering to use the Service will be stored at our secure server hosting our data. Any requests you may submit for technical support will be held within our internal management systems while relevant members of our team are dealing with the same.
6.2. Our system does not transmit health data. When an event requires your selected health care provider to access your data, a message is sent to the Linked Practice to log In to our secure system to access the information you have sent to the Practice. Some of your data is stored locally within the App on your Device.
6.3. Where We have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.4. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access.
7. YOUR RIGHTS
7.1. We do our best to comply with the relevant data privacy laws which impose obligations upon us (in relation to your login/contact details and any Health Data) and which limit what We are allowed to do with the information which you provide to us so as to protect your rights.
7.2. In relation to any health information which you wish to add to your record or pass to your Doctor, then this information is passed securely to the practice. Your Doctor is responsible for this data and We can only act in accordance with their instructions.
7.3. Part of our value we add to subscribing practices is our platform that allows patients to refer new patients to subscribing practices. To that extent, your information is used by the Subscribing practice to communicate with you for purposes of generating referrals.
7.4. We will not sell your details to any third party.
7.5. Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
8. ACCESS TO INFORMATION
8.1. You have the right to access, modify, and delete your information or your entire account.
8.2. If you wish to delete or correct any personal data (including any Health Data) held by us then you may do so by using the relevant functionality within the App (once this function has been activated). We will use our reasonable efforts to delete the relevant information from our systems (however, please note that it is not (currently) technologically feasible to remove each and every record of the information you have provided to us). You should also be aware that if your medical practitioner has copied any of your health data into your medical record then you will need to contact the relevant practice directly should you wish to discuss changes required to that record as We are not able to delete information from your medical record(s).